Union Tpke Posted February 15, 2016 Share #1 Posted February 15, 2016 Screen Shot 2016-02-14 at 6.58.42 PM by spicker613, on Flickr http://web.archive.org/web/19970726194702/http://www.mta.nyc.ny.us/lirr/tour/tourfs.htm http://web.archive.org/web/19970613234948/http://www.mta.nyc.ny.us/lirr/html/lirrmaps.html 1996 Customer Satisfaction Study We recently asked a representative sampling of our customers to rank us on our service by participating in the 1996 Customer Satisfaction Study. We provided them with an evaluation survey, and more than half of those receiving the survey form responded. As we have done in past surveys, we wanted to track customer satisfaction with -- and customer perceptions of -- the service we provide. We also wanted to identify those emerging areas where customers thought improvement is needed, and gain some insi ght into the priorities our customers assigned those improvements. The results are in, and overall, the Railroad appears to have rebounded smartly from 1995. Customers on all branches rate every on-train attribute higher than last year. Comfort and cleanliness ratings are up, and customers feel more secure on trains or at stations. You, our customers, feel that we've made substantive and substantial progress in some areas and more modest gains in other areas. The results also make it clear that you expect us to build upon those gains and make further improvements in se rvice. First of all, the overall rating for 1996 was 6.1 (on a 0-10 scale), an almost 11 percent improvement over 1995's 5.5, and only slightly below the 6.2 grade you gave us in 1994. In fact, almost half of those surveyed rated the Railroad at 7.0 or higher. We were also pleased to note that the ratings were not skewed up or down by a particular branch -- the overall rating was up on every branch. The impact of the 3 C's (Cleanliness, Comfort, Communications) Program, which began some two years ago, was especially evident in customer views of attributes that historically had been disappointing. The condition of train seats and the cleanliness of train interiors, for example, had been rated below 5.0 in 1995. In 1996, thanks to the replacement of every seat in the electric fleet, the seat rating was 6.8 -- a 39 percent improvement -- and the interior cleanliness rating jumped some 24 percent to 5.6; interior maintenance reached 6.1 from a 5.0 rating in 1995. Similarly, on-train service was up from 5.5 to 6.0 (albeit down slightly from 1994), but the biggest increases in the overall ratings were in your evaluations of suburban stations and Penn Station -- the 6.7 rating of suburban stations is the highest in six years, and the 7.1 rating of Penn Station matched last year's grade, which was itself the highest in five years and represented an almost two point increase since 1991. The suburban station ratings, for example, reflect four key measures: the cleanliness of the station building; automobile security; personal security; and the physical condition of the station. In each of these categories, customers ranked us at the highest levels in six years. The story was much the same at Penn Station. Signage to and from the station, and to connecting buses and subways, came in for special praise. Customers also noted the clarity of PA announcements and the relative absence of panhandlers. On the down side, the cleanliness and physical condition of train bathrooms, although up from 1995, continue to rank among the lowest-rated attributes surveyed. Customers also feel that suburban station PA announcement are not as timely, frequent or clear as they should be. However, even these low rated attributes represent an increase from last year. Yet they remain low and are therefore areas which will receive special attention. Satisfaction with the ticket buying experience at Penn Station has also declined; customers appear to be displeased with the number of available personnel at Penn to offer assistance and information. Here again, these declines (in an otherwise highly positive view of Penn Station) will be addressed in the months ahead. We are, of course, grateful for your positive reviews, and heartened by the fact that the initiatives we implemented to address many of your concerns have produced measurable results. But we are also mindful of those areas in which we fell short. That is why the annual Customer Satisfaction Study is so important. It tells us where we are strong; it lets us know which programs really work; and it provides us with a clear blueprint of the areas we must address. We are committed to nurturing those strengths -- and acting on your evaluation of our performance. Main Line Track Work -- Phase IIThe next phase of our track rehabilitation program began June 9 and will continue until June 27. During this period, we are using specialized equipment to install new concrete ties and position new rails simultaneously. However, certain midday trains are affected. Some trains terminate or originate in Jamaica; in other instances, customers connect at Jamaica with trains other than those they normally use. There is additional travel time between three and 14 minutes. Consult the May 19 timetable for full details. This phase of the track rehabilitation program will be repeated later this summer, but we expect to complete the entire Main Line Track Rehabilitation Project by September 21. Finished Early! Late breaking news! Phase II is finished so normal weekday service will resume on Monday, June 23. Trains that were temporarily rescheduled will be running now through Friday, August 8. Use trains marked Note 1 instead of those marked Note 2 in our May 19 timetables, both here at this site and in our printed timetables. Take 10...In response to requests from customers who often (but not regularly) travel during rush hours, we will begin selling ten-trip peak tickets on July 1. This new type of ticket, good for a year, allows a customer to purchase a single ticket good for ten rides and then use them as needed during peak periods. It's a convenient way to plan ahead and always have a ticket ready for use. Ten-trip peak tickets are available at all ticket offices. Tickets, Please...You may notice that your conductor is scrutinizing tickets more closely. It's part of a continuing new initiative to make sure we consistently collect all revenues. Train crews have been instructed to examine all tickets closely, to apply the two dollar service charge when a ticket is purchased on the train (the charge is, of course, waived if a customer boards at a station which has no ticket clerk or vending machine), and to collect all fares. Please cooperate with your conductor when he or she asks for your ticket -- by collecting every fare possible and eliminating the possibility of "free" or unauthorized rides, we're protecting revenues that might otherwise have been lost. More About MetroCard GoldMany of our customers will have a lot to celebrate next month. Starting July 4. every time you pay a NYC Transit bus or subway fare with MetroCard Gold, a free transfer is automatically placed on your card. You may transfer from subway to bus, bus to subway or bus to bus within two-hours. For details, see MetroCard Gold Free Transfer brochure, available at ticket offices and western terminals. Remember that $3.00 and $15.00 MetroCards are now available at every line station ticket window and terminal. However, at Penn Station, Flatbush Avenue, Jamaica, Woodside and Flushing, MetroCards are sold only at the time of an LIRR ticket purchase in order to keep ticket window lines as short as possible for LIRR customers who need to buy a ticket before boarding their trains. And don't forget Mail & Ride -- it's the easiest way to buy your combined LIRR monthly ticket and MetroCard. More info about MetroCard CloseHelp BRANCH AM Peak PM Peak Off Peak Total May '97 May '96 Babylon 91.2 95.5 94.1 93.8 92.8 Far Rockaway 90.6 97.9 96.2 95.2 95.0 Greenport & Ronkonkoma 93.3 90.8 83.6 86.2 88.6 Hempstead 93.5 98.5 95.6 95.7 91.9 Hicksville & Huntington 95.2 91.8 93.7 93.7 88.8 Long Beach 93.2 96.0 96.5 96.0 95.0 Montauk 94.6 91.3 90.6 91.2 91.8 Oyster Bay 95.9 89.7 93.1 93.1 88.9 Port Jefferson 95.8 95.2 91.0 92.3 89.7 Port Washington 97.2 96.9 97.7 97.5 96.6 West Hempstead 92.4 96.8 97.6 96.8 93.7 Total 93.7 94.8 93.8 93.9 92.4 A train is recorded as on time if it arrives at its destination no later than five minutes and 59 seconds of its scheduled arrival. Link to comment Share on other sites More sharing options...
Union Tpke Posted February 15, 2016 Author Share #2 Posted February 15, 2016 Metro North SPRING VALLEY - HOBOKEN MONDAY - FRIDAYEff. May 10 thru November 8,1997 NOTES:Train# 1600 1602 1604 1606 1608AM AM AM AM AM___________________________________________________________________________Spring Valley 5:34 6:21 6:47 7:04 7:16Nanuet 5:48 6:26 6:52 7:09 7:21Pearl River 5:52 6:30 6:56 7:13 7:25Montvale 5:55 6:33 6:59 7:16 7:28Park Ridge 5:57 6:35 7:01 7:18 7:30Woodcliff Lake 5:59 6:37 7:03 7:20 7:32Hillside 6:02 6:40 7:06 7:23 7:35___________________________________________________________________________Westwood 6:04 6:42 7:08 7:25 7:37Emerson 6:07 6:45 7:11 7:28Oradell 6:10 6:49 7:15 7:31 7:42River Edge 6:13 6:53 7:19 7:34 7:46___________________________________________________________________________North Hackensack 6:16 6:56 7:22 7:37 7:49Hackensack (Anderson St.) 6:19 6:59 7:25 7:40Hackensack (Essex St.) 6:22 7:02 7:28 7:43Teterboro 6:25 7:05 7:31 7:46Wood-Ridge 6:28 7:08 7:34 7:49___________________________________________________________________________Hoboken 6:46 7:27 7:54 8:09 8:17___________________________________________________________________________ A Publication for MTA Metro-North Railroad Customers June 1997 New Timetables...And More! Because of ongoing concrete tie installation, new timetables will be in effect from June 30 through August 17. Timetables will be available the week of June 16, at Grand Central Terminal Information Booths and all outlying Metro-North ticket offices. By the time you are reading this article, the first phase of this year's Concrete Tie project, between Poughkeepsie and Beacon stations, will be nearing completion. Beginning in July, the project heads south to the area between Beacon and Garrison stations. Also, by the end of this month, work will begin on the installation of continuous welded rail (which allows for long stretches of a smooth ride without any of the bumps you may otherwise feel) on the Harlem Line, between Katonah and Chappaqua stations. More Service for Harlem Line Customers. For those of you who want to come into the city for weekend play during the warm weather, we've also added extra weekend trains on our Dover Plains branch: There's service into and out of Grand Central Terminal every two hours, and the Saturday-only 10:57 PM train from GCT now departs at 11:49 PM, so you have more time to enjoy yourself. Location, Location, Location...And Mail&Ride As we've mentioned, the ticket windows in Grand Central Terminal will soon be moving to a temporary location in the Main Waiting Room off the Main Concourse. And, if you think that even more change might be a good thing, then now would be the time to switch to Mail&Ride. Of course you've heard about it--it's the reliable, convenient service that automatically delivers your monthly ticket to your home early and at no extra cost! Plus, for those of you who use New York City Transit buses and subways, you'll enjoy the convenience of having a MetroCard Gold on the reverse side of your ticket. You can choose to have it pre-encoded with either $60 (40 rides) or $30 (20 rides). If you choose not to add value when you receive your MetroCard, you can always add it later at any subway fare booth. You can pick up a Mail&Ride application at any Metro-North ticket office, or call (800) METRO-INFO; in New York City, call (212) 532-4900. New Feature for MetroCard Gold. Beginning July 4, when you use your MetroCard Gold, you'll be able to transfer from bus to subway, subway to bus, or bus to bus FREE--all you have to do is start your ride with MetroCard Gold and use the card again within two hours to complete your trip. After two hours, the transfer will automatically expire. (And don't worry--your blue MetroCard can be used until it expires, or all its value is used up, but keep in mind, you will not be able to use it for free transfers.) For more information, call MetroCard Customer Service at (212) METROCARD, in New York; outside New York City, call (800) METROCARD. Hours are weekdays, 7 AM to 11 PM; weekends, 9 AM to 5 PM. New Convenience! Effective June 15, when you purchase a Metro-North ticket, you can also purchase $3 (good for two rides) and $15 (good for ten rides) MetroCard Gold cards at Grand Central Terminal and 125th Street Station! The Good, The Bad, and the Customer Satisfaction Survey Results.... Like the underachieving student preparing to face his parents with his report card, we present the results of our 1996 Customer Satisfaction Survey for your approval with some trepidation. There's no getting around the fact that we scored lower in all eight of the major categories we use to measure the quality of our service. Did we really perform that badly in 1996? You thought so, and that's what's important to us. So what do we attribute the drop to? We hate to beat a dead horse, but it was our performance during last year's blizzard. It really colored your views on our service, and it wasn't as if we didn't see these lower ratings coming. We conducted two tracking surveys after the blizzard, from February through April, and they told us that a lot more of you thought our service had gotten worse. "A lot" is 14 percent of those surveyed. In 1995, it was only nine percent. The good news is that, according to the most recent tracking studies, conducted in April, 1997, we appear to be back on track. Nineteen percent of our customers think service has improved over last year, and only five percent think it has gotten worse. East of Hudson Peak/Off-Peak Summary Ratings by Category Ratings are 1-10, with 10 representing very satisfied and 1 representing very unsatisfied. East of Hudson Peak and Off Peak Total 1996 1995 Overall rating of Metro-North 7.5* 7.9 On-time performance 7.3* 7.9 On trains 6.7* 7.1 At your boarding station 7.1* 7.4 Courtesy and responsiveness of employees 7.6* 7.8 At Grand Central Terminal 6.4* 6.8 Regarding our train scheduling 7.1* 7.3 Concerning our public communications 6.5* 7.1 * Statistically significant decrease 1996 Performance Compared with 1995 Distribution of Respondents Better Worse Same East of Hudson Peak/Off-Peak 26% 14% 60% Reverse Peak 26% 15% 58% West of Hudson 13% 19% 67% And we plan on doing better still. We realize we let many of you down last year, and we are working harder than ever to regain your trust. We hope our efforts are borne out in the results of next year's survey. As always, we thank you for your participation in the survey, which helps us make Metro-North the railroad we all want it to be. The Ride Stuff! If the convenience, the ease, and the good feeling you get from doing your part for the environment aren't enough reasons to ride Metro-North, here's yet another: The Ride Stuff-Connecticut Commuter Rewards Program. For those of you nutmeggers who don't already know, the Ride Stuff program is a club that entitles you to discounts at select restaurants, theaters, hotels, health clubs, stores, and other merchant and service locations, throughout the state (and nationwide). Presently, the program is available to individuals living or working in Fairfield or New Haven counties who use "alternative transportation" (such as the train, bus, vanpools, etc.,) at least one day a week, and have been doing so for a minimum of three months. For more information and details about the Ride Stuff program, call MetroPool, in Fairfield County, at (800) FIND-RIDE; or Rideworks, in New Haven County, at (800) ALL-RIDE. Metro-North Discount Packages The winter is gone and summer's upon us With days that are easy and laid back with no fuss. They're filled with warm breezes and skies that are sunny And Metro-North packages that save you hassle and money! For more information, call (800) METRO-INFO; in New York City, call (212) 532-4900. Ride Metro-North free to Broadway. Ask for the "Metro-North Broadway Show Train Package" when you call any of the shows listed below or go to the box office to purchase tickets. Ask for the box office location when you call. Certain restrictions apply. Offer expires September 30, 1997. The Broadway Show Train is a program developed in conjunction with the League of American Theaters and Producers. "London Assurance"--(212) 869-8400; "Phantom of the Opera," "Miss Saigon," "Les Mis," "A Funny Thing Happened on the Way to the Forum," "Smokey Joe's Cafe," "Grease," "CATS," "Annie"--(212) 947-8844; "Victor/Victoria," "The Last Night of Ballyhoo," "Chicago"--(212) 307-4100. Special Offer for Monthly Ticket Holders. Mail your expired rail ticket and show ticket stubs from any participating Broadway Show Train show and you'll be put on a mailing list for exclusive offers. Mail to: Marketing Dept., MTA Metro-North Railroad, 347 Madison Avenue, 20th Fl., New York, NY 10017 JAL Big Apple Classic-Wykagyl Country Club. The best of women's golf. Show your rail ticket at the gate and receive a two-for-one discount on all event tickets. Call (800) 444-LPGA for connecting shuttle information from New Rochelle Station. July 14-20. Rye Playland. Save 30 percent with our package that includes round-trip rail fare, coupon book for park rides, shuttle bus to/from Playland. For Playland information, call (914) 921-0370. Through Labor Day, and September 6, 7, 13, and 14. 1997 Metro-North One-Day Getaways. Discount packages to 19 area attractions, including Foxwoods/Mystic Seaport and Mystic Aquarium; Peekskill Ferry to West Point/Bear Mountain; PGA Championship, August 11-17 (call 800-PGA-TCKT); Buick Classic, June 19-22; Clearwater's Great Hudson River Revival Festival, June 21 and 22. Brochures with complete listings available at Manhattan hotels and the Grand Central Terminal Information Window, or call (800) METRO-INFO; in New York City, call (212) 532-4900. Noteworthies IN If 18th and 19th Century paintings and furnishing are your passion, you won't want to miss "A Passion for the Past: The Collection of Bertram K. and Nina Fletcher Little," on view through July 6, 1997, at the Museum of American Folk Art. This unparalleled collection represents a unique reflection of early New England life. The Museum is located in the Eva and Morris Feld Gallery at Lincoln Square on Columbus Avenue and 60th Street. For more information, call (212) 595-9533. The vibrant paintings of artist María Izquierdo, a key figure in the history of 20th Century Latin American art, will be the subject of a retrospective exhibition presented at the Americas Society Art Gallery through July 27, 1997. The Gallery is located at 680 Park Avenue, at 68th Street. For more information, call (212) 249-8950. Once again, Theatreworks/USA will present its "Free Summer Theatre" program for children in July. The season opens with the premiere of their new musical, "The Jungle Book," at the New Victory Theater, 209 West 42nd Street. For performance dates and more information, call (212) 677-5959. OUT You'll want to be in New Haven, CT, June 25-29. Why? Simple--because for those five days the city comes alive with music, theater, dance, film, puppetry, storytelling, exhibits, (Need we go on?) during the International Festival of Arts & Ideas. Most of the events throughout the city are free, and getting there is a breeze--just take Metro-North's New Haven Line to New Haven Station! For more information about events, call (888) ART-IDEA. For train schedules, call (800) METRO-INFO; in New York City, call (212) 532-4900. No one feels blue when hearing bluegrass. So make sure to get down to the Whippoorwill Hall Theater, in Armonk, NY, June 21, where you can stomp your feet and kick up your heels to the tunes of Orrin Star and Salamander Crossing, two of bluegrass' finest. For more information, call (914) 273-8638. To get to the Hall, take Metro-North's Harlem Line to North White Plains Station, and hop in a cab for a short ride. MTA Metro-North Police on the Move Please note that the Metro-North Police base in Grand Central has been relocated to the Lower Level of the Terminal, toward Lexington Avenue. Here you can get maps of surrounding areas http://web.archive.org/web/19970613235145/http://www.mta.nyc.ny.us/mnr/html/planning/stations/stations.htm What's new at Metro-North Railroad... All Tied Up: Because of on-going concrete tie installations, new timetables will be in effect from June 30 through August 17. (Concrete ties last up to 50 years, about double the life of hardwood ties, and are ideal for high-density service areas, where maintenance time on the track is difficult tom come by. In addition, concrete ties help maintain rail gauge, the distance between rails, providing a smoother, more comfortable ride). Timetables will be available the week of June 16, at Grand Central Terminal Information Booths, and all outlying Metro-North ticket offices. Also, by the end of June 1997, work will begin on the installation of continuous welded rail (which allows for long stretches of a smooth ride without any of the bumps otherwise felt) on the Harlem Line, between Katonah and Chappaqua stations. Back to Top Metro-North One day getaway packages Check out the Special Tours section from the home page for further details for fun and exciting things to do throughout the summer with Metro-North Railroad. Back to Top old lirr timetables http://web.archive.org/web/19970704043512/http://www.mta.nyc.ny.us/lirr/html/ttn/lirrtt.htm Link to comment Share on other sites More sharing options...
Missabassie Posted February 15, 2016 Share #3 Posted February 15, 2016 This is great Info, thanks for sharing. Link to comment Share on other sites More sharing options...
Union Tpke Posted February 15, 2016 Author Share #4 Posted February 15, 2016 This is great Info, thanks for sharing. your welcome. There is a lot of cool stuff to find on the internet archive. Link to comment Share on other sites More sharing options...
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